Patrol records for your apartment insurance renewal

Updated October 22, 2026

At renewal, insurers and brokers ask apartment owners how they prevent losses on the property. A patrol record that shows each checkpoint visit, with its time and location, documents that the security you pay for happened. No insurer promises a premium discount for software, so treat the record as evidence for your broker to present.

Why does a patrol record matter at renewal?

Security on paper and security that happened are different risks. A contract shows a guard was hired. A daily activity report is the security company's own account of the night. A checkpoint record shows, night by night, that the guard reached each part of the property, and it shows the nights when that didn't happen and what you did about them.

What should you bring to the renewal?

1. The security contract, with the patrol verification clause if you have one.
2. The post orders: the checkpoints and the number of rounds per shift.
3. A summary of the past year: scheduled scans against verified scans, by month.
4. How gaps were handled: the notices you sent the security company, its replies, and any fee reductions.
5. The incident log, with the patrol record for the nights incidents happened.

How does Accountaguard document it?

Every scan is kept, back to the day the codes went up. Each one carries the guard's name, the checkpoint, the time and the phone's location. The dashboard groups scans into rounds and marks missed checkpoints and scans that look faked, so the record shows both the patrols that happened and the ones that didn't. See how the guard tour system works.

What can't a patrol record do?

• It doesn't guarantee a lower premium. Premiums depend on many things, including claims history, location and the market.
• It doesn't replace incident reports. It shows where the guard was, and the guard's report says what happened there.
• It can be fooled by a GPS-spoofing app, though the timing check still applies.

Questions property managers ask